Shipping Policy

IMPORTANT: POSSIBLE DELIVERY DELAY OF 4 - 5 WORKING DAYS DURING PEAK SEASON IN NOVEMBER - JANUARY.

As the holiday season approaches, we want to ensure that your Christmas orders are delivered in a timely manner.

However, please be aware that holiday order shipping may experience delays due to increased demand and potential disruptions in logistics.

All items offered on anucustoms.com are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we can offer such amazing pricing on our products.

All shipments are sent by USPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times, and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

 

SHIPPING FEE
Standard Shipping: $5.95 (prices may change during peak season in november - january)

Order over $81: Free shipping ($0)

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

United States (50 of 62 states):

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC

International countries:

Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile, Hungary.

 

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, and Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 3 - 4 business days (in regular seasons) or more depending on holiday seasons

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Standart Shipping

LOCATION *ESTIMATED SHIPPING TIME
US Shipping Time 7 - 14 business days
Canada , Australia, UK Shipping Time 10 - 15 business days
Europe Shipping Time 10 - 15 business days
International Shipping Time 2-4 Weeks days

 

Express Shipping

LOCATION *ESTIMATED SHIPPING TIME
US Shipping Time 3 - 7 Business Days
Canada , Australia, UK Shipping Time 5 - 7 Business Days
Europe Shipping Time 5 - 7 Business Days
International Shipping Time 7 - 10 Business Days

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.


All our shoes are shipped with express. Please do not enter P.O. address, otherwise it will be shipped with standard.

Please do not hesitate to contact us if you have any problem with your package tracking.